Request Items

HWF does not accept direct requests from families or individuals. Please discuss your situation with your social service provider or social worker and ask them to contact HWF. We are unable to respond to requests for support received here. Thank you for your understanding.

All requests for furniture must come from agencies or sponsors. Please only refer clients that are not able to access resources and cannot afford items financially. Those who can afford or source their own items should not be referred but guided towards other resources (Market Place, KIJIJI, Karrot, Free Give groups)

Let us know if your client benefits from OW or ODSP, and if they have received their welcome kit from the city.

For clients receiving benefits from OW and ODSP: ESSE, ESSC, ESSW, CSSABU, and Client Care Specialists have modified their approval process for the clients who need financial support for transportation. From now on any OW or ODSP client who is referred by an outside organization will not be eligible for the moving allowance. Please advise your client to contact their OW or ODSP caseworker to be referred so they can access financial support for their delivery.

To request furniture, please click the “Request Form” button below:

Once your completed form is received, we will contact you to obtain more detailed information and determine exactly what furniture and household goods are needed. We will schedule a time for you to pick up the items. Our volunteers will prepare and set aside furniture for you to pick up at the scheduled time, as well as help you to load it in to the transportation you bring to our storage unit. Based on our inventory, we will do our best to accommodate as many of your needs as possible. Due to our storage logistics, sponsors will not have access to the warehouse to choose items – your donation will be set aside for you before you arrive.

Who we help

Our main objective is to serve people who belong to the most vulnerable groups of the society. We receive numerous requests from social workers, sponsors, and others. To ensure that we can focus our time and resources on those most in need of our services, we prioritize those who:

• have lost all or most of their possessions due to unforeseen circumstances;

• do not have the means to furnish their home;

• are not eligible for a moving allowance or able to access resources from other organizations;

• lack support from family, friends or the community;

• do not have the capacity to seek help on their own;

• are at risk of homelessness;

• require the full range of our services, including visitors, in-house delivery, and a follow up visit.

Some of the organizations we work with